Terms and Conditions of Sale
General conditions applicable to all orders
Last updated: August 3, 2025
Acceptance of Terms
By placing an order on our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our services.
Related Policies
For detailed information on specific aspects, please consult our policies:
Shipping times and costs are described in our Shipping Policy.
The right of withdrawal, returns and legal warranty are regulated in the Refund Conditions and Warranty.
Personal data processing and cookie usage are detailed in the Privacy Policy and in the Cookie Policy respectively.
Prices and Payments
Prices are clearly specified in each quote:
- All prices include VAT when applicable
- Shipping costs are calculated according to destination and urgency
- Prices are valid for 30 days from the quote date
- Payment must be made in full before production begins
- We accept credit card and PayPal
Limitation of Liability
Our liability is limited to:
- Replacement of defective product or refund of price paid
- We are not responsible for indirect damages or lost profits
- Maximum liability shall not exceed the order value
- We are not responsible for improper use of the product
- We exclude liability for transport delays due to external causes
Intellectual Property
The customer declares and guarantees:
- To possess all rights over designs and specifications provided
- Not to infringe copyrights, trademarks or patents of third parties
- Kovizu acts solely as manufacturer under customer instructions
- Customer assumes all legal responsibility for order content
- Kovizu reserves the right to reject orders that may infringe rights
Jurisdiction and Applicable Law
These terms are governed by:
- Spanish law for all contractual aspects
- European consumer protection regulations when applicable
- Spanish courts competent to resolve disputes
- Mandatory prior mediation for amounts below €5,000
Modifications of Terms
We reserve the right to modify these terms:
- Modifications will be published on our website
- Changes will take effect 30 days after publication
- Orders in progress will be governed by terms in effect at time of order
- Continued use of service implies acceptance of new terms
Contact
For any questions about these terms, contact us through our contact form on the website.
Contact Kovizu
VAT: ES72540780E
Phone: +34 943 27 77 58
Email: contact@kovizu.com
Address: LAUAIZETA, CALLE DE 46 DR 03 A 20017 DONOSTIA-SAN SEBASTIAN
Third Party Licenses
Some products include third-party designs with license. Check the corresponding attributions in our licenses page.